FREQUENTLY ASKED QUESTIONS

STORE INFORMATION

What is the address or phone number for my local store?

What are your store hours?

Can I see the mattresses I view online in a store location?

I have a question about my local store, to whom should I speak?

TYPES OF MATTRESSES

How do I know what type of mattress is best for me?

How do I choose a mattress if I have aches and pains or other issues keeping me from getting a good night’s sleep?

What is the best type of mattress for a child?

What type of mattress is recommended for larger people?

What is the best mattress for people who sleep on their stomachs?

What is the best mattress for a side sleeper?

What is the difference between mattress heights?

What is the difference between support and feel in a mattress?

What is the difference between plush, medium, and firm?

Which mattress construction is best – innerspring, hybrid, or memory foam?

What is a Split King?

MATTRESS MAINTENANCE

Do I have to flip my mattress?

WARRANTIES & RETURNS

How do I use the warranty on my mattress?

What is your return policy?

Who can I contact about an issue with my adjustable bed?

Where can I get warranty information on merchandise?

What are the details of your 120-Night Trial Period?

What are the details of your Lifetime Price Guarantee?

Do you offer layaway?

I recently canceled my order; when will I get my refund?

Are there any exclusions on my warranty?

I’ve had my mattress for a year, and it is starting to dip. What can I do?

Are there any fees associated with a warranty claim?

What happens after I submit my claim?

I recently filed a warranty claim and have not heard anything yet. What are the next steps?

PRODUCT INFORMATION

What sizes of mattresses do you carry? Do you make custom sizes?

MARKETING & ADVERTISING

What is your current sale?

FINANCING & PAYMENTS

How do I apply for financing online?

How do I use my financing approval?

I am still waiting to receive my statement for the mattress I purchased. When can I expect it?

What forms of payment do you accept?

MATTRESS FOUNDATIONS

What is a foundation?

What are the foundation options for my mattress?

What is the difference between a regular profile and a low-profile foundation?

Is a foundation required for all mattresses?

DELIVERIES

Does Sleep Outfitters charge for shipping or delivery?

Where do you deliver?

Will the delivery team help set up my mattress and/or furniture?

Can I pick up my merchandise?

What happens if an item is damaged at the time of delivery?

How do I check my order/delivery status?

When will my driver be here during my delivery window?

My mattress was delivered last week, and it’s not comfortable. I want to exchange it for something else.

What do I need to do if my residence was damaged at delivery?

Do you ship internationally?

ORDER CANCELLATION

How can I cancel my order?

Can I change my order?

CAREERS

I am interested in working for your company. Where can I apply?

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