Sleep Outfitters Privacy Policy

Effective Date: 05/01/2025

This Privacy Policy governs the manner in which Sleep Outfitters collects, uses, shares, maintains and discloses information collected from users (each, a "User") of the www.SleepOutfitters.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Sleep Outfitters.

BY ACCESSING ANY OF THE SITE OR PRODUCTS AND SERVICES OFFERED BY SLEEP OUTFITTERS, AND/OR BY OTHERWISE AGREEING TO THIS PRIVACY POLICY, YOU AGREE TO BE LEGALLY BOUND, AND TO ABIDE, BY THIS PRIVACY POLICY. PLEASE BE AWARE THAT THIS PRIVACY POLICY INCLUDES A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT TOGETHER WAIVE YOUR RIGHT TO A COURT HEARING AND JURY TRIAL.

Information we collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

We may also collect information about Users whenever they interact with our Site, including device data (such as operating system type, browser type, device type, screen resolution, IP address, general location information), browser data (such as browser type, font, language, time zone, audio playback, device memory settings) and online activity data (such as page clicks, mouse movements, field and form inputs, site queries, time spent on pages).

Web browser cookies, pixels, and similar technologies

Our Site may use "cookies", pixels, or similar technologies to enhance User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them, including to share with third parties. For example, Sleep Outfitters may collect your email address via cookies, pixels, or similar technologies through the use of trusted third-party partners and may aggregate that data with other available information. The User may choose to set their web browser to refuse cookies or to alert when cookies are being used. If they do so, note that some parts of the Site may not function properly.

We may also work with third parties that collect data about Users’ use of the Site over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when Users use our Site, visit https://policies.google.com/technologies/partner-sites, and to opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. We use Adobe Analytics to improve the performance of the Site and for analytics and marketing purposes. For more information about how Adobe Analytics collects and uses data when Users use our Site, visit Adobe's Privacy Policy, and to opt-out of Adobe Analytics, visit Adobe's Privacy Choices.

We may collect, monitor, and record information that you enter into a chat feature and search bar feature on the Services to provide you with information and support. Company takes records of actions you take while using our websites, apps, search bars, or other Services, including parts or all of your sessions our Services, information you submit on our Services, or communications or information sent through or using our Services may be collected, retained, and/or monitored by Us or by Our Service Providers and third-party partners. Any conversations via our chat functionalities may be retained by Sleep Outfitters and Service Providers for our business purposes.

By using the Services, you accept and consent to our collection of such data and to our sharing that data with our Service Providers.

We also use a website chatbot powered by Zoho Sales IQ to provide you with information and support. You acknowledge that our chat tool and Zoho Sales IT may collect, monitor, record, and manage any information (including personal data) that you enter certain device data and usage data gathered automatically. In addition, your interactions with this bot/service are also subject to Zoho Sales IQ’s applicable terms of use, privacy and data collection policies. Learn more here: https://www.zoho.com/salesiq/.

You further acknowledge and agree that by engaging with our Customer Service Team, we may record conversations for quality assurance and training purposes. These recordings will be made using the Ring Central platform. The collected data will be used to enhance our customer service experience and to efficiently resolve customer issues.

How we use collected information

Sleep Outfitters may collect and use Users’ information for the following purposes:

To improve customer service

The information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize User experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site, including which pages are most and least visited and how Users move around and interact with the Site.

To improve our Site

We may use feedback you provide to improve our products and services.

To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To send periodic direct mail

Sleep Outfitters engages third-party partners who may combine your email address with other information they have access to such as mailing address so that we may serve you relevant marketing offers via direct mail. Please contact Sleep Outfitters if you would like to opt out.

Sharing your personal information

We do not sell, trade or rent Users’ personal identification information to others. We may share aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Sweepstakes, Contests and Promotions

We may offer sweepstakes, contests, surveys and other promotions (each, a “Promotion”), including Promotions jointly sponsored or offered by third parties, which may require submitting Personal Information. If you voluntarily choose to enter a Promotion, your information, including Personal Information, may be disclosed to Company, co-sponsors, Service Providers, and other third parties, including for administrative purposes and as required by law (e.g., on a winners list). By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing data practices from those contained in this Privacy Policy. Please review those rules carefully.

Data Protection Rights

If you reside in a state where its state privacy laws have become effective, you have certain rights listed below. You may exercise any such rights by emailing us at guestsupport@sleepoutfitters.com or by calling 866-637-3778.

Right to Access: You may have the right to confirm whether or not we are processing your Personal Information and to access such Personal Information. Depending on where you reside, you may also have the right to request a list of the third parties with whom we share personal information and/or a list of third parties with whom we have shared your Personal Information.
Right of Data Portability. You may have the right to request that we provide you a copy of the Personal Information that you previously provided to us.
Right to Correction. You may have the right to request that we correct inaccuracies in the Personal Information that we have collected about you.
Right to Deletion. You may have the right to request that we delete certain Personal Information that we have collected about you. The foregoing is subject to our right to maintain your Personal Information for specific purposes permitted under applicable law.

Right to Opt-Out. You may have the right to request that your Personal Information not be (i) sold to third parties, (ii) used for targeted advertising or (iii) used for profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You may opt out of targeted advertising as described elsewhere in this Privacy Policy or by setting the Global Privacy Control Signal (learn how to enable that signal here: https://globalprivacycontrol.org/). You may also use the cookie control tool linked to the footer of our website to turn off targeted advertising cookies. We do not engage in (iii) above.
Appeal. You may have the right to appeal our denial of any of the above-listed rights. You may do so by emailing guestsupport@sleepoutfitters.com and we will escalate your request internally.

Authorized Agents and Verification

You may exercise any of your rights regarding your Personal Information described above through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf. Before we respond to your request, you may also be required to verify or independently verify your identity with us.

F. Nevada Residents

Although we do not “sell” “covered information” of Nevada “consumers” as those terms are defined by Chapter 603A of the Nevada Revised Statutes, you may contact us here and register an e-mail contact address for us to provide you notice in the event we should do so in the future, at which point you will have an opportunity to be verified and exercise your opt-out rights under that law. Contact us in the same manner to update your contact e-mail for notices. Changing your email elsewhere (e.g., informational requests, account information, etc.) will not update your Nevada notice contact information. It is your responsibility to keep your notice contact information current.

Changes to this privacy policy

Sleep Outfitters has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Waiver of jury trial, binding arbitration and class action waiver

By using this Site and/or agreeing to this Privacy Policy, you agree that any and all claims, disputes, controversies, actions or proceedings relating to, or arising out of, your use of the Site and/or Sleep Outfitters’s products and services (collectively, “Claims”) shall be governed by the internal substantive laws of the state of Maryland without regard to its conflict of laws principles and that any and all Claims shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) or by a state small claims court of competent jurisdiction over the Claim and the parties.

You agree that: (i) any arbitration shall be conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by the AAA; (ii) any arbitration shall be conducted on submission, telephonically or at a reasonably convenient location; (iii) an arbitrator shall have the authority to award actual direct damages only, with no authority to issue any fines and penalties nor award punitive damages or equitable relief, and you may seek equitable relief from a court of competent jurisdiction at any time; (IV) EXCEPT AS SET FORTH IN SUBPART (VI) BELOW, THERE SHALL BE NO RIGHT TO LITIGATE YOUR CLAIM IN COURT AND NO RIGHT TO A JURY TRIAL; (V) YOUR CLAIM SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND YOU SHALL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY, OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION, AND THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED AND MAY ONLY RESOLVE CLAIMS AND RENDER AWARDS BETWEEN YOU AND SLEEP OUTFITTERS ALONE; and (vi) you may elect to bring your claim in a state small claims court of competent jurisdiction over the claims and the parties. With the exception of subpart (v) above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures of the AAA, then the same shall be stricken and the balance of this arbitration provision shall remain in effect and construed accordingly. For more information on the AAA and its Rules and Procedures, you may visit the AAA website at www.adr.org.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at:

Sleep Outfitters

www.SleepOutfitters.com

1056 Wellington Way, #200

Lexington, KY 40513

1-866-637-3778

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these Terms. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Sleep Outfitters reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

Authorize Sleep Outfitters to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
Acknowledge that you do not have to agree to receive messages as a condition of purchase.
Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt-in.
Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please send an email to GuestSupport@SleepOutfitters.com. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the SMS Service, your message frequency may vary. You may receive alerts about:

Sales
Promotional events
New product releases
Loyalty program alerts
Cart reminders

Once you affirm your choice to opt-in to receive order and shipping notifications, your message frequency may vary. You may receive the following updates about your order:

When an order has been placed
When an order has been shipped
When an order has been delivered

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C Spire, MetroPCS and other smaller regional carriers. The Service may not be available on all wireless carriers. Sleep Outfitters may add or remove any wireless carrier from the Service at any time without notice. Sleep Outfitters and mobile carriers are not responsible for any undue delays, failure of delivery or errors in messages.

To Stop the Service

To stop receiving text messages from Sleep Outfitters, text the word STOP to 54609 any time or reply STOP to any of the text messages you have received from Sleep Outfitters. For Services operated through a different number, text STOP to that number to opt-out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Sleep Outfitters and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Sleep Outfitters through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt-out of the Service.

Questions

You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.

Your acceptance of these terms

By using this Site, you signify your acceptance of these Terms. If you do not agree to these Terms, please do not use our Site. Your continued use of the Site following the posting of changes to these Terms will be deemed your acceptance of those changes.

Waiver of jury trial, binding arbitration and class action waiver

By using this Site and/or agreeing to these Terms and Conditions and the Privacy Policy, you agree that any and all claims, disputes, controversies, actions or proceedings relating to, or arising out of, your use of the Site and/or Sleep Outfitters’s products and services (collectively, “Claims”) shall be governed by the internal substantive laws of the state of Maryland without regard to its conflict of laws principles and that any and all Claims shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) or by a state small claims court of competent jurisdiction over the Claim and the parties.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at GuestSupport@sleepoutfitters.com or 1-866-637-3778.