Your Comfort Is Our Number One Priority
We want you to absolutely love your new mattress! If you don’t, we’ll make it right.
Your Comfort Is Our Number One Priority
We want you to absolutely love your new mattress! If you don’t, we’ll make it right.
Our Comfort Promise
We know a new mattress is an investment — one you'll be living with for years to come. That’s why our Comfort Promise gives you 120 nights to try it out. If you're not 100% satisfied after sleeping on your new mattress for at least 30 nights, you can exchange it.
Adjusting To Your New Mattress
Transition Period
There will be an adjustment period with your new mattress as your body needs to adjust to a new sleep surface. Your body is not accustomed to the proper support your new mattress provides. You might wake up sore as your body adapts to being in a more natural alignment.
Your First Night
Your new mattress will not immediately feel like the showroom model, requiring at least 30 nights to break in. Like breaking in a new pair of shoes, the foams within the mattress need time to conform to you. Over time, the layers of foam will soften and adjust to adapt to your body.
Your 30th Night
Your new mattress has begun to break in, providing proper support and pressure relief. Although you may experience some growing pains, it will be worth the wait. Your new mattress will continue to conform to your body resulting in deep, restful, pain-free sleep.
Comfort Exchange Policy
Mattresses
You can exchange your mattress purchase one time after the original purchase, within 120 days of purchase, for a new mattress of equal or greater value. To be eligible to exchange: you have slept on your mattress a minimum of 30 nights, have completed our comfort concern questionnaire, and have kept it in like-new condition by using a mattress protector purchased at the same time as the mattress purchase, from Sleep Outfitters. A $99 exchange fee will be charged before your exchange can be completed. This charge covers the costs of the exchange, including transportation, stocking, and sanitization. You may not return products purchased. You may not exchange Outlet product, Closeout products, open box products (comfort exchanges or floor models) or goods obtained as a warranty replacement. Also, adjustable foundations, pillows, mattress protectors, and sheets are not eligible for exchange under the sleep trial. Upon exchange the guest will be responsible for the full retail amount for any gift with purchase (GWP) offered at time of sale. The invoice amount of GWP is not reflective of the actual retail value of the product. This includes special offers, soft goods, and promotional items.
Foundations
All foundations are eligible for exchange within 30 days of purchase. After 30 days, any support-related issue would fall under the manufacturer’s warranty guidelines. Exchange of any size from regular to low profile or split will require a re-delivery charge of $79.99.
Adjustable Bases/Platforms
Due to the nature of adjustable bases and platforms, they are not eligible for the 120-night comfort promise and are considered final sales upon accepted pick up or delivery.
Pillows, Mattress Protectors, Sheets & Bedding
Due to the personal nature of these products, they are not eligible for exchange “or return” once opened.
FAQs
Are you allowing your body time to adjust to a new sleep surface?
Just as the layers of foam in your new mattress require a break-in period, your body also needs time to adjust to the new sleep surface. Whether you are changing to a different type of mattress, a different comfort level, or the mattress feels firmer because it is new, you must give your body time to get used to a new mattress. Additionally, if you were not getting the proper support from your previous mattress, your body is not accustomed to being naturally aligned. Though it can take some time for your body to adjust, a new mattress will ultimately provide the comfort and support you need.
Are you using a mattress pad/protector or mattress topper?
Mattress pads/protectors and mattress toppers are important. Still, the wrong one can create a barrier between you and your mattress, hindering the bed’s ability to conform and respond to your body. This can affect the way the mattress supports you, as well as prevent the mattress from breaking in. We do, however, recommend using a mattress protector, and we can help make sure it’s the right one for your mattress. Our waterproof mattress protectors are completely breathable yet waterproof to keep your mattress stain-free and in a newer shape longer. Additionally, they are thin so as not to change the feel of your mattress.
Are you using a platform bed or an existing foundation/boxspring?
Although many platform beds are designed to work without a foundation, this can potentially change the feel of your mattress. Because certain foundations have some flexibility to them – designed to move up and down as weight is applied to them to absorb wear and tear – a mattress on a platform bed might feel firmer to you. Using your new mattress on an existing foundation or boxspring can not only change the feel of the mattress but also affect its support. Mattresses are designed to work with their specific foundation (or on an adjustable base), and not all foundations are constructed the same. Sleeping on a mattress supported by a different foundation or boxspring could cause the mattress to feel softer or firmer than when you tried it in the store.
Are you using the proper pillow?
A pillow helps support your upper body and should keep your spine naturally aligned while lying down. Using a pillow that causes your head and neck to bend excessively far upwards or downwards can lead to neck and back pain, including the lower back. Based on your sleeping position and mattress (how far you sink into it, etc.), your body should be in a relaxed, natural position with your pillow. Sleeping on the wrong pillow can cause your entire body to be out of alignment.
Are your sheets restricting the comfort of your mattress?
Using fitted sheets that are too tight and do not stretch enough can make your mattress feel firmer. This can prevent you from sinking into the mattress and letting it conform to your body. The thicker your sheets, the warmer your mattress may feel. We recommend sheets made for a cooling mattress if you are concerned about staying cool while you sleep.
Are you using a cooling mattress protector?
As good as climbing into a cool mattress feels, in some instances, the coolness from your mattress protector can alter the feel of your mattress – specifically with memory foam and Tempur-Pedic mattresses. Because memory foam responds to body weight and shape, a cooling mattress protector can cause the foam to be firmer, at least initially. This is especially true with Tempur-Pedic as TEMPUR-Material™ is also temperature sensitive.
Is your room the right temperature for your mattress?
Though it is best to sleep in a room as cool as possible, the cooler temperature can affect the feel of your mattress. The foam in the mattress will begin to soften as your body heat warms them up, but the mattress can feel firmer when you first lay down. With Tempur-Pedic mattresses, since they are also responsive to room temperature, having a colder bedroom can cause the mattress to feel firmer longer.
