What You Need To File A Warranty Claim
A clear and full image of the entire mattress
This image is best taken by standing at the foot of the bed and taking a photo of the mattress as a whole. This image should show the entire mattress from head to foot and side to side.
A view of the affected area (with the broom/yardstick and quarter/ruler)
This image should focus on the affected area that is believed to be defective. Use the broom handle or yardstick and quarter or ruler to help show the visible indentation or dip. Show the broomstick or yardstick from end-to-end with the quarter leaning against the side of the broom in the lowest point of the sag.
A clear image of your base, foundation or frame that is supporting the mattress
Are you using a metal frame, wooden side-rail bed, powerbase or platform base? Provide a photo of your frame or foundation and list any details about the foundation/frame in the description.
A clear image of your entire mattress law tag
The mattress law tag is usually located on the mattress by the head or foot of the mattress on the underside
Helpful tips for capturing your photos:
Remove any bedding and ensure the lighting is bright and clear. For the defective view of the mattress, lie a yard stick or long broom handle across the section that appears to be defective. Place a quarter in the deepest part of the sag or indentation and lean it against the broom/yardstick to be able to visually show how far the indentation dips without weight. You may also use a ruler in place of the quarter to measure how much of an indentation is visible. Be sure to not push the ruler or quarter into the mattress.
